All what matters for us is your satisfaction. If you got any complaints regarding your payments or refunds, let us know at firstname.lastname@example.org. We will be available at your service to resolve your complaint at the earliest.
Afraid of long long return processes? Don't worry. We at MafiaShades value your money as well as time. If the products you ordered aren’t a fit for you or you got some other issues with it, Here's a simple process you can follow and get your order returned in just a few days.
I. Login to your MafiaShades account
II. Go to 'My orders' section
III. Press the return button
IV. Choose a valid reason
V. And it is done! A delivery boy will reach you to take the products from your place and you will get the refund in your wallet once we get your products back (delivery charges are non-refundable).
RETURN AND REFUND PROCESS
- We accept return within 48 hours after your order is delivered. Please make sure, while returning the product all tags should be attached to the products.
- We will arrange a reverse pick-up within 2-3 days of your request.
- There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
- Return option will be visible within 24 hours after your order is delivered.
- After your products are picked up, they take a minimum of 7 days to reach us. Once we get your returned products, your refund will be credited in your MafiaShades wallet.
(Note: Returns are not applicable in case you have used wallet amount while placing the order. If we find that you have sent us the used or damaged products, then no refund will be credited. )
- All kind of refunds will be credited in MafiaShades wallet.
- We don't refund on a monetary basis.
3. Wanna cancel your order? It ain't a complicated process. Just follow these steps –
I. Log in to your MafiaShades account
II. Go to ‘My Orders’ section
III. Press the cancel button